Research
Publications
Artificial Intelligence Education Human-Computer Interaction Information Retrieval Information Studies Information Systems Language Diversity
Zembylas, Michalinos Professional standards for teachers and school leaders Journal Article Journal of Professional Capital and Community, 3 (3), pp. 142–156, 2018. Abstract | Links | BibTeX | Tags: Education @article{Zembylas2018, title = {Professional standards for teachers and school leaders}, author = {Michalinos Zembylas}, url = {https://doi.org/10.1108/jpcc-12-2017-0029}, doi = {10.1108/jpcc-12-2017-0029}, year = {2018}, date = {2018-07-01}, journal = {Journal of Professional Capital and Community}, volume = {3}, number = {3}, pages = {142--156}, publisher = {Emerald}, abstract = { Purpose The purpose of this paper is to contribute to recent work that interrogates the affective conditions in standardizing processes taking place in schools by asking: what are the relations between affect and biopower, when standardizing processes take place in schools, and how can we better understand the constitution of affective spaces and atmospheres that enable some transformative potentials while preventing others? Design/methodology/approach The main argument is that professional standards for teachers and school leaders create ambivalent (i.e. both positive and negative) affective spaces and atmospheres in schools that require one to look for the ways in which biopower works affectively through specific technologies. This ambivalence produces not only governable and self-managed teachers and school leaders who simply implement professional standards, but also affective spaces and atmospheres that might subvert the normalizing effects (and affects) of standards. Findings While attention has been directed to the involvement of affectivity in standardizing processes, what has been theorized less in the field of professional capital is the entanglement of affect and biopower in the spread of professional standards. Engaging with recent work surrounding the affective turn in the social sciences and humanities, the encounter between affect and biopower opens methodological, ethical and political possibilities to examine the affective impact of standards on the professional capital of teachers and school leaders. The analysis displaces emotions from their dominant positionality in discourses about professional standards, reinvigorating theoretical explorations of the affective spaces and atmospheres that co-constitute subjectivities, organizations, governance and social practices in standardizing processes. Originality/value The spatiotemporal and organizational arrangements of schools while undergoing standardizing processes constitute crucial constellations for ethical and political reproduction of affective relations. Thus, the destabilizing and inventive potentials of affects, spaces and atmospheres – to name a few conceptual resources – are extremely important in exposing the normalizing as well as resisting aspects of standardizing processes.}, keywords = {Education}, pubstate = {published}, tppubtype = {article} } Purpose The purpose of this paper is to contribute to recent work that interrogates the affective conditions in standardizing processes taking place in schools by asking: what are the relations between affect and biopower, when standardizing processes take place in schools, and how can we better understand the constitution of affective spaces and atmospheres that enable some transformative potentials while preventing others? Design/methodology/approach The main argument is that professional standards for teachers and school leaders create ambivalent (i.e. both positive and negative) affective spaces and atmospheres in schools that require one to look for the ways in which biopower works affectively through specific technologies. This ambivalence produces not only governable and self-managed teachers and school leaders who simply implement professional standards, but also affective spaces and atmospheres that might subvert the normalizing effects (and affects) of standards. Findings While attention has been directed to the involvement of affectivity in standardizing processes, what has been theorized less in the field of professional capital is the entanglement of affect and biopower in the spread of professional standards. Engaging with recent work surrounding the affective turn in the social sciences and humanities, the encounter between affect and biopower opens methodological, ethical and political possibilities to examine the affective impact of standards on the professional capital of teachers and school leaders. The analysis displaces emotions from their dominant positionality in discourses about professional standards, reinvigorating theoretical explorations of the affective spaces and atmospheres that co-constitute subjectivities, organizations, governance and social practices in standardizing processes. Originality/value The spatiotemporal and organizational arrangements of schools while undergoing standardizing processes constitute crucial constellations for ethical and political reproduction of affective relations. Thus, the destabilizing and inventive potentials of affects, spaces and atmospheres – to name a few conceptual resources – are extremely important in exposing the normalizing as well as resisting aspects of standardizing processes. |
Otterbacher, Jahna; Checco, Alessandro; Demartini, Gianluca; Clough, Paul Investigating User Perception of Gender Bias in Image Search Inproceedings The 41st International ACM SIGIR Conference on Research & Development in Information Retrieval - SIGIR textquotesingle18, ACM Press, 2018. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Human-Computer Interaction, Information Retrieval @inproceedings{Otterbacher2018, title = {Investigating User Perception of Gender Bias in Image Search}, author = {Jahna Otterbacher and Alessandro Checco and Gianluca Demartini and Paul Clough}, url = {https://doi.org/10.1145/3209978.3210094}, doi = {10.1145/3209978.3210094}, year = {2018}, date = {2018-01-01}, booktitle = {The 41st International ACM SIGIR Conference on Research & Development in Information Retrieval - SIGIR textquotesingle18}, publisher = {ACM Press}, abstract = {There is growing evidence that search engines produce results that are socially biased, reinforcing a view of the world that aligns with prevalent social stereotypes. One means to promote greater transparency of search algorithms - which are typically complex and proprietary - is to raise user awareness of biased result sets. However, to date, little is known concerning how users perceive bias in search results, and the degree to which their perceptions differ and/or might be predicted based on user attributes. One particular area of search that has recently gained attention, and forms the focus of this study, is image retrieval and gender bias. We conduct a controlled experiment via crowdsourcing using participants recruited from three countries to measure the extent to which workers perceive a given image results set to be subjective or objective. Demographic information about the workers, along with measures of sexism, are gathered and analysed to investigate whether (gender) biases in the image search results can be detected. Amongst other findings, the results confirm that sexist people are less likely to detect and report gender biases in image search results.}, keywords = {Artificial Intelligence, Human-Computer Interaction, Information Retrieval}, pubstate = {published}, tppubtype = {inproceedings} } There is growing evidence that search engines produce results that are socially biased, reinforcing a view of the world that aligns with prevalent social stereotypes. One means to promote greater transparency of search algorithms - which are typically complex and proprietary - is to raise user awareness of biased result sets. However, to date, little is known concerning how users perceive bias in search results, and the degree to which their perceptions differ and/or might be predicted based on user attributes. One particular area of search that has recently gained attention, and forms the focus of this study, is image retrieval and gender bias. We conduct a controlled experiment via crowdsourcing using participants recruited from three countries to measure the extent to which workers perceive a given image results set to be subjective or objective. Demographic information about the workers, along with measures of sexism, are gathered and analysed to investigate whether (gender) biases in the image search results can be detected. Amongst other findings, the results confirm that sexist people are less likely to detect and report gender biases in image search results. |
Giunchiglia, Fausto; Batsuren, Khuyagbaatar; Bella, Gabor Understanding and Exploiting Language Diversity Inproceedings Proceedings of the Twenty-Sixth International Joint Conference on Artificial Intelligence, International Joint Conferences on Artificial Intelligence Organization, 2017. Abstract | Links | BibTeX | Tags: Language Diversity @inproceedings{Giunchiglia2017, title = {Understanding and Exploiting Language Diversity}, author = {Fausto Giunchiglia and Khuyagbaatar Batsuren and Gabor Bella}, url = {https://doi.org/10.24963/ijcai.2017/560}, doi = {10.24963/ijcai.2017/560}, year = {2017}, date = {2017-08-01}, booktitle = {Proceedings of the Twenty-Sixth International Joint Conference on Artificial Intelligence}, publisher = {International Joint Conferences on Artificial Intelligence Organization}, abstract = {The main goal of this paper is to describe a general approach to the problem of understanding linguistic phenomena, as they appear in lexical semantics, through the analysis of large scale resources, while exploiting these results to improve the quality of the resources themselves. The main contributions are: the approach itself, a formal quantitative measure of language diversity; a set of formal quantitative measures of resource incompleteness and a large scale resource, called the Universal Knowledge Core (UKC) built following the methodology proposed. As a concrete example of an application, we provide an algorithm for distinguishing polysemes from homonyms, as stored in the UKC.}, keywords = {Language Diversity}, pubstate = {published}, tppubtype = {inproceedings} } The main goal of this paper is to describe a general approach to the problem of understanding linguistic phenomena, as they appear in lexical semantics, through the analysis of large scale resources, while exploiting these results to improve the quality of the resources themselves. The main contributions are: the approach itself, a formal quantitative measure of language diversity; a set of formal quantitative measures of resource incompleteness and a large scale resource, called the Universal Knowledge Core (UKC) built following the methodology proposed. As a concrete example of an application, we provide an algorithm for distinguishing polysemes from homonyms, as stored in the UKC. |
Otterbacher, Jahna; Talias, Michael S/hetextquotesingles too Warm/Agentic! Inproceedings Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction - HRI textquotesingle17, ACM Press, 2017. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Human-Computer Interaction, Information Retrieval @inproceedings{Otterbacher2017, title = {S/hetextquotesingles too Warm/Agentic!}, author = {Jahna Otterbacher and Michael Talias}, url = {https://doi.org/10.1145/2909824.3020220}, doi = {10.1145/2909824.3020220}, year = {2017}, date = {2017-01-01}, booktitle = {Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction - HRI textquotesingle17}, publisher = {ACM Press}, abstract = {Gender stereotypes are strong influences on human behavior. Given our tendency to anthropomorphize, incorporating gender cues into a robot's design can influence acceptance by humans. However, little is known about the interaction between human and robot gender. We focus on the role of gender in eliciting negative, ``uncanny" reactions from observers. We create a corpus of YouTube videos featuring robots with female, male and no gender cues. Our experiment is grounded in Gray and Wegner's (2012) model, which holds that uncanny reactions are driven by the perception of robot agency (i.e., ability to plan and control) and experience (i.e., ability to feel), which in turn, is driven by robot appearance and behavior. Participants watched videos and completed questionnaires to gauge perceptions of robots as well as affective reactions. We used Structural Equation Modeling to test whether the model explains reactions of both men and women. For gender-neutral robots, it does. However, we find a salient human-robot gender interaction. Men's uncanny reactions to robots with female cues are best predicted by the perception of experience, while women's negativity toward masculine robots is driven by perceived agency. The result is interpreted in light of the ``Big Two" dimensions of person perception, which underlie expectations for women to be warm and men to be agentic. When a robot meets these expectations, it increases the chances of an uncanny reaction in the other-gender observer.}, keywords = {Artificial Intelligence, Human-Computer Interaction, Information Retrieval}, pubstate = {published}, tppubtype = {inproceedings} } Gender stereotypes are strong influences on human behavior. Given our tendency to anthropomorphize, incorporating gender cues into a robot's design can influence acceptance by humans. However, little is known about the interaction between human and robot gender. We focus on the role of gender in eliciting negative, ``uncanny" reactions from observers. We create a corpus of YouTube videos featuring robots with female, male and no gender cues. Our experiment is grounded in Gray and Wegner's (2012) model, which holds that uncanny reactions are driven by the perception of robot agency (i.e., ability to plan and control) and experience (i.e., ability to feel), which in turn, is driven by robot appearance and behavior. Participants watched videos and completed questionnaires to gauge perceptions of robots as well as affective reactions. We used Structural Equation Modeling to test whether the model explains reactions of both men and women. For gender-neutral robots, it does. However, we find a salient human-robot gender interaction. Men's uncanny reactions to robots with female cues are best predicted by the perception of experience, while women's negativity toward masculine robots is driven by perceived agency. The result is interpreted in light of the ``Big Two" dimensions of person perception, which underlie expectations for women to be warm and men to be agentic. When a robot meets these expectations, it increases the chances of an uncanny reaction in the other-gender observer. |
Otterbacher, Jahna; Bates, Jo; Clough, Paul Competent Men and Warm Women Inproceedings Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems - CHI textquotesingle17, ACM Press, 2017. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Human-Computer Interaction, Information Retrieval @inproceedings{Otterbacher2017b, title = {Competent Men and Warm Women}, author = {Jahna Otterbacher and Jo Bates and Paul Clough}, url = {https://doi.org/10.1145/3025453.3025727}, doi = {10.1145/3025453.3025727}, year = {2017}, date = {2017-01-01}, booktitle = {Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems - CHI textquotesingle17}, publisher = {ACM Press}, abstract = {There is much concern about algorithms that underlie information services and the view of the world they present. We develop a novel method for examining the content and strength of gender stereotypes in image search, inspired by the trait adjective checklist method. We compare the gender distribution in photos retrieved by Bing for the query "person" and for queries based on 68 character traits (e.g., "intelligent person") in four regional markets. Photos of men are more often retrieved for "person," as compared to women. As predicted, photos of women are more often retrieved for warm traits (e.g., "emotional") whereas agentic traits (e.g., "rational") are represented by photos of men. A backlash effect, where stereotype-incongruent individuals are penalized, is observed. However, backlash is more prevalent for "competent women" than "warm men." Results underline the need to understand how and why biases enter search algorithms and at which stages of the engineering process.}, keywords = {Artificial Intelligence, Human-Computer Interaction, Information Retrieval}, pubstate = {published}, tppubtype = {inproceedings} } There is much concern about algorithms that underlie information services and the view of the world they present. We develop a novel method for examining the content and strength of gender stereotypes in image search, inspired by the trait adjective checklist method. We compare the gender distribution in photos retrieved by Bing for the query "person" and for queries based on 68 character traits (e.g., "intelligent person") in four regional markets. Photos of men are more often retrieved for "person," as compared to women. As predicted, photos of women are more often retrieved for warm traits (e.g., "emotional") whereas agentic traits (e.g., "rational") are represented by photos of men. A backlash effect, where stereotype-incongruent individuals are penalized, is observed. However, backlash is more prevalent for "competent women" than "warm men." Results underline the need to understand how and why biases enter search algorithms and at which stages of the engineering process. |
Bates, Jo; Lin, Yu-Wei; Goodale, Paula Data journeys: Capturing the socio-material constitution of data objects and flows Journal Article Big Data & Society, 3 (2), pp. 205395171665450, 2016. Abstract | Links | BibTeX | Tags: Information Studies @article{Bates2016, title = {Data journeys: Capturing the socio-material constitution of data objects and flows}, author = {Jo Bates and Yu-Wei Lin and Paula Goodale}, url = {https://doi.org/10.1177/2053951716654502}, doi = {10.1177/2053951716654502}, year = {2016}, date = {2016-07-01}, journal = {Big Data & Society}, volume = {3}, number = {2}, pages = {205395171665450}, publisher = {SAGE Publications}, abstract = {In this paper, we discuss the development and piloting of a new methodology for illuminating the socio-material constitution of data objects and flows as data move between different sites of practice. The data journeys approach contributes to the development of critical, qualitative methodologies that can address the geographic and temporal scale of emerging knowledge infrastructures, and capture the ‘life of data’ from their initial generation through to re-use in different contexts. We discuss the theoretical development of the data journeys methodology and the application of the approach on a project examining meteorological data on their journey from initial production through to being re-used in climate science and financial markets. We then discuss three key conceptual findings from this project about: (1) the socio-material constitution of digital data objects, (2) ‘friction’ in the movement of data through space and time and (3) the mutability of digital data as a material property that contributes to driving the movement of data between different sites of practice.}, keywords = {Information Studies}, pubstate = {published}, tppubtype = {article} } In this paper, we discuss the development and piloting of a new methodology for illuminating the socio-material constitution of data objects and flows as data move between different sites of practice. The data journeys approach contributes to the development of critical, qualitative methodologies that can address the geographic and temporal scale of emerging knowledge infrastructures, and capture the ‘life of data’ from their initial generation through to re-use in different contexts. We discuss the theoretical development of the data journeys methodology and the application of the approach on a project examining meteorological data on their journey from initial production through to being re-used in climate science and financial markets. We then discuss three key conceptual findings from this project about: (1) the socio-material constitution of digital data objects, (2) ‘friction’ in the movement of data through space and time and (3) the mutability of digital data as a material property that contributes to driving the movement of data between different sites of practice. |
Michael, Loizos Cognitive Reasoning and Learning Mechanisms Inproceedings AIC, 2016. Abstract | BibTeX | Tags: Artificial Intelligence @inproceedings{Michael2016CognitiveRA, title = {Cognitive Reasoning and Learning Mechanisms}, author = {Loizos Michael}, year = {2016}, date = {2016-01-01}, booktitle = {AIC}, abstract = {With an eye towards the development of systems for common every-day tasks — that operate in a manner that is cognitively-compatible with the argumentative nature of human reasoning — we present mechanisms for reasoning with and learning cognitive programs: common sense, symbolically represented in the form of prioritized association rules. The FLASH mechanism supports a fast argumentation-flavored type of reasoning, while sidestepping the rigidness of traditional proof procedures in formal logic. The NERD mechanism supports the never-ending acquisition of cognitive programs, without human supervision.}, keywords = {Artificial Intelligence}, pubstate = {published}, tppubtype = {inproceedings} } With an eye towards the development of systems for common every-day tasks — that operate in a manner that is cognitively-compatible with the argumentative nature of human reasoning — we present mechanisms for reasoning with and learning cognitive programs: common sense, symbolically represented in the form of prioritized association rules. The FLASH mechanism supports a fast argumentation-flavored type of reasoning, while sidestepping the rigidness of traditional proof procedures in formal logic. The NERD mechanism supports the never-ending acquisition of cognitive programs, without human supervision. |
Otterbacher, Jahna Crowdsourcing Stereotypes: Linguistic Bias in Metadata Generated via GWAP Inproceedings Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, pp. 1955–1964, ACM, Seoul, Republic of Korea, 2015, ISBN: 978-1-4503-3145-6. Abstract | Links | BibTeX | Tags: Artificial Intelligence, Human-Computer Interaction, Information Retrieval @inproceedings{Otterbacher:2015:CSL:2702123.2702151, title = {Crowdsourcing Stereotypes: Linguistic Bias in Metadata Generated via GWAP}, author = {Jahna Otterbacher}, url = {http://doi.acm.org/10.1145/2702123.2702151}, doi = {10.1145/2702123.2702151}, isbn = {978-1-4503-3145-6}, year = {2015}, date = {2015-01-01}, booktitle = {Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems}, pages = {1955--1964}, publisher = {ACM}, address = {Seoul, Republic of Korea}, series = {CHI '15}, abstract = {Games with a Purpose (GWAP) is a popular approach for metadata creation, enabling institutions to collect descriptions of digital artifacts on a mass scale. Creating metadata is challenging not only because one must recognize the artifact; the description must then be encoded into natural language. Language behaviors are influenced by many social factors, particularly when we are asked to describe other people. We consider labels for images of people generated via the ESP Game. While ESP has been shown to produce relevant labels, critics claim they are obvious and stereotypical. Based on theories of linguistic biases, we examine whether there are systematic differences in the ways players describe images of men versus women. Our first analysis considers images of people generally, and reveals a tendency for women to be described with subjective adjectives. A second analysis compares images depicting men and women within each of six occupational roles. Images of women receive more labels related to appearance, whereas those depicting men receive more occupation-related labels. Our work exposes the presence of gender-based stereotypes through linguistic biases, illustrates the forms in which they manifest, and raises important implications for those who design systems or train algorithms using data produced via GWAP.}, keywords = {Artificial Intelligence, Human-Computer Interaction, Information Retrieval}, pubstate = {published}, tppubtype = {inproceedings} } Games with a Purpose (GWAP) is a popular approach for metadata creation, enabling institutions to collect descriptions of digital artifacts on a mass scale. Creating metadata is challenging not only because one must recognize the artifact; the description must then be encoded into natural language. Language behaviors are influenced by many social factors, particularly when we are asked to describe other people. We consider labels for images of people generated via the ESP Game. While ESP has been shown to produce relevant labels, critics claim they are obvious and stereotypical. Based on theories of linguistic biases, we examine whether there are systematic differences in the ways players describe images of men versus women. Our first analysis considers images of people generally, and reveals a tendency for women to be described with subjective adjectives. A second analysis compares images depicting men and women within each of six occupational roles. Images of women receive more labels related to appearance, whereas those depicting men receive more occupation-related labels. Our work exposes the presence of gender-based stereotypes through linguistic biases, illustrates the forms in which they manifest, and raises important implications for those who design systems or train algorithms using data produced via GWAP. |
Beloglazov, Anton; Banerjee, Dipyaman; Hartman, Alan; Buyya, Rajkumar Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models Journal Article Journal of Service Research, 18 (1), pp. 75–89, 2014. Abstract | Links | BibTeX | Tags: Information Systems @article{Beloglazov2014, title = {Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models}, author = {Anton Beloglazov and Dipyaman Banerjee and Alan Hartman and Rajkumar Buyya}, url = {https://doi.org/10.1177/1094670514541002}, doi = {10.1177/1094670514541002}, year = {2014}, date = {2014-07-01}, journal = {Journal of Service Research}, volume = {18}, number = {1}, pages = {75--89}, publisher = {SAGE Publications}, abstract = {The unprecedented scale of Information Technology (IT) service delivery requires careful analysis and optimization of service systems. The simulation is an efficient way to handle the complexity of modeling and optimization of real-world service delivery systems. However, typically developed custom simulation models lack standard architectures and limit the reuse of design and implementation artifacts across multiple models. In this work, following the design science research methodology, based on a formal model of service delivery systems and applying an adapted software product line (SPL) approach, we create a design artifact for building product lines of IT service delivery simulation models, which vastly simplify and reduce the cost of simulation model design and development. We evaluate the design artifact by constructing a product line of simulation models for a set of IBM’s IT service delivery systems. We validate the proposed approach by comparing the simulation results obtained using our models with the results from the corresponding custom simulation models. The case study demonstrates that the proposed approach leads to 5–8 times reductions in the time required to design and develop related simulation models. The potential implications of the application of the proposed approach within an organization are quicker responses to changes in the business environment, more information to assist in managerial decisions, and reduced workload on the process reengineering specialists.}, keywords = {Information Systems}, pubstate = {published}, tppubtype = {article} } The unprecedented scale of Information Technology (IT) service delivery requires careful analysis and optimization of service systems. The simulation is an efficient way to handle the complexity of modeling and optimization of real-world service delivery systems. However, typically developed custom simulation models lack standard architectures and limit the reuse of design and implementation artifacts across multiple models. In this work, following the design science research methodology, based on a formal model of service delivery systems and applying an adapted software product line (SPL) approach, we create a design artifact for building product lines of IT service delivery simulation models, which vastly simplify and reduce the cost of simulation model design and development. We evaluate the design artifact by constructing a product line of simulation models for a set of IBM’s IT service delivery systems. We validate the proposed approach by comparing the simulation results obtained using our models with the results from the corresponding custom simulation models. The case study demonstrates that the proposed approach leads to 5–8 times reductions in the time required to design and develop related simulation models. The potential implications of the application of the proposed approach within an organization are quicker responses to changes in the business environment, more information to assist in managerial decisions, and reduced workload on the process reengineering specialists. |
Loizou, Styliani Kleanthous; Dimitrova, Vania Adaptive notifications to support knowledge sharing in close-knit virtual communities Journal Article User Modeling and User-Adapted Interaction, 23 (2-3), pp. 287–343, 2012. Abstract | Links | BibTeX | Tags: Human-Computer Interaction @article{KleanthousLoizou2012, title = {Adaptive notifications to support knowledge sharing in close-knit virtual communities}, author = {Styliani Kleanthous Loizou and Vania Dimitrova}, url = {https://doi.org/10.1007/s11257-012-9127-y}, doi = {10.1007/s11257-012-9127-y}, year = {2012}, date = {2012-09-01}, journal = {User Modeling and User-Adapted Interaction}, volume = {23}, number = {2-3}, pages = {287--343}, publisher = {Springer Nature}, abstract = {Social web-groups where people with common interests and goals communicate, share resources, and construct knowledge, are becoming a major part of today’s organisational practice. Research has shown that appropriate support for effective knowledge sharing tailored to the needs of the community is paramount. This brings a new challenge to user modelling and adaptation, which requires new techniques for gaining sufficient understanding of a virtual community (VC) and identifying areas where the community may need support. The research presented here addresses this challenge presenting a novel computational approach for community-tailored support underpinned by organisational psychology and aimed at facilitating the functioning of the community as a whole (i.e. as an entity). A framework describing how key community processes—transactive memory (TM), shared mental models (SMMs), and cognitive centrality (CCen)—can be utilised to derive knowledge sharing patterns from community log data is described. The framework includes two parts: (i) extraction of a community model that represents the community based on the key processes identified and (ii) identification of knowledge sharing behaviour patterns that are used to generate adaptive notifications. Although the notifications target individual members, they aim to influence individuals’ behaviour in a way that can benefit the functioning of the community as a whole. A validation study has been performed to examine the effect of community-adapted notifications on individual members and on the community as a whole using a close-knit community of researchers sharing references. The study shows that notification messages can improve members’ awareness and perception of how they relate to other members in the community. Interesting observations have been made about the linking between the physical and the VC, and how this may influence members’ awareness and knowledge sharing behaviour. Broader implications for using log data to derive community models based on key community processes and generating community-adapted notifications are discussed.}, keywords = {Human-Computer Interaction}, pubstate = {published}, tppubtype = {article} } Social web-groups where people with common interests and goals communicate, share resources, and construct knowledge, are becoming a major part of today’s organisational practice. Research has shown that appropriate support for effective knowledge sharing tailored to the needs of the community is paramount. This brings a new challenge to user modelling and adaptation, which requires new techniques for gaining sufficient understanding of a virtual community (VC) and identifying areas where the community may need support. The research presented here addresses this challenge presenting a novel computational approach for community-tailored support underpinned by organisational psychology and aimed at facilitating the functioning of the community as a whole (i.e. as an entity). A framework describing how key community processes—transactive memory (TM), shared mental models (SMMs), and cognitive centrality (CCen)—can be utilised to derive knowledge sharing patterns from community log data is described. The framework includes two parts: (i) extraction of a community model that represents the community based on the key processes identified and (ii) identification of knowledge sharing behaviour patterns that are used to generate adaptive notifications. Although the notifications target individual members, they aim to influence individuals’ behaviour in a way that can benefit the functioning of the community as a whole. A validation study has been performed to examine the effect of community-adapted notifications on individual members and on the community as a whole using a close-knit community of researchers sharing references. The study shows that notification messages can improve members’ awareness and perception of how they relate to other members in the community. Interesting observations have been made about the linking between the physical and the VC, and how this may influence members’ awareness and knowledge sharing behaviour. Broader implications for using log data to derive community models based on key community processes and generating community-adapted notifications are discussed. |